联系邮箱：support@yudingempire.com
我们通常在 1–2 个工作日内回复，最迟不超过 7 天。
来信请注明：你的玉鼎码或注册邮箱／手机号、App 版本、设备型号与 iOS 版本，以及问题的截图。这些能让我们少来回几轮。
Email: support@yudingempire.com
We normally reply within 1–2 business days, and always within 7.
Please include your YuDing Code or registered email/phone, your App version, your device model and iOS version, and a screenshot. It saves a round trip or two.
在登录页选择「忘记密码」，输入注册邮箱，按邮件中的链接重设。若邮件没收到，请检查垃圾邮件箱。 Tap "Forgot password" on the sign-in screen, enter your registered email and follow the link in the message. If it does not arrive, check your spam folder.
请确认号码已带国家区号（如 +60、+86），并确保手机信号正常。同一号码短时间内多次请求可能被限流，等几分钟再试。仍不行请改用邮箱或 Apple 登录，并写信告诉我们。 Make sure the number includes its country code (e.g. +60, +86) and that you have signal. Repeated requests in a short window may be rate-limited — wait a few minutes. If it still fails, sign in with email or Apple instead and let us know.
在 App 内进入 设置 → 账户与隐私，选择注销账号。你的账号与关联的命理档案、报告、消息与动态将被删除。 In the App, go to Settings → Account & Privacy and choose to delete your account. Your account and its birth profiles, reports, messages and posts will be removed.
无法进入 App 时，可写信到 support@yudingempire.com 申请注销，我们会先核验你的身份。 If you cannot get into the App, email support@yudingempire.com to request deletion; we will verify your identity first.
这是我们这边的问题。请把扣款时间和报告类型发给我们，核实后会补发报告或返还玉钻。 That is on us. Send us the time of the deduction and the report type; once verified we will reissue the report or return the DCC.
通过 App Store 购买的玉钻，退款由 Apple 审核处理，请到 Apple 的「报告问题」页面（reportaproblem.apple.com）用你的 Apple ID 登录后提交。我们无权代为退款，但可配合提供交易核实。 DCC bought through the App Store is refunded by Apple, not by us. Submit a request at Apple's Report a Problem page (reportaproblem.apple.com) using your Apple ID. We cannot issue the refund, but we can help verify the transaction.
不能。玉钻是仅限 App 内使用的虚拟道具，不可提现、不可折现。详见用户协议第四条。 No. DCC is a virtual item usable only inside the App; it cannot be withdrawn or converted to cash. See section 4 of the Terms.
最常见的三个原因：一是真太阳时——我们按出生地经度校正，未校正的排法在跨时区或大经度差时会差一个时辰；二是子时划分的流派差异；三是农历与公历输错。请先核对出生地区与日期类型的设置。 Three usual causes: true solar time — we correct by the longitude of the birthplace, which can shift the hour pillar compared with uncorrected methods; differing schools on how the Zi hour is split; and a lunar/solar date entered under the wrong type. Check the birth region and date-type settings first.
报告分模块逐段生成，网络中断会让某一段失败。可以退出重进报告页，未完成的部分会继续；若长时间没有进展，请联系我们，不会重复扣钻。 Reports are generated section by section, and a dropped connection can fail one section. Leave and reopen the report page — unfinished parts resume. If it stays stuck, contact us; you will not be charged twice.
请确认设备有足够存储空间，并把设备型号、iOS 版本与出错截图发给我们。 Check that your device has free storage, then send us the device model, iOS version and a screenshot.
索取个人数据副本、更正信息，或对我们的数据处理提出异议，请写信到 support@yudingempire.com，我们会在 30 日内回复。完整说明见隐私政策。 To request a copy of your data, correct information, or object to how we handle it, email support@yudingempire.com; we reply within 30 days. Full detail is in the Privacy Policy.
举报违规内容或用户：在内容或用户资料页使用举报／屏蔽功能，也可以把截图发到上述邮箱。我们会在 24 小时内处理涉及骚扰、色情或欺诈的举报。 To report content or a user: use the report/block controls on the post or profile, or email us a screenshot. We act on reports involving harassment, sexual content or fraud within 24 hours.
iPhone，iOS 【待填：最低版本，如 17.0】 或以上。部分功能（语音朗读、AI 报告生成、社交）需要联网。 iPhone running iOS [TO FILL: minimum version, e.g. 17.0] or later. Some features — read-aloud, AI report generation, social — require an internet connection.